Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can and cannot help with, and where to go if your question is really for a casino or a support organisation. We are an independent information site, not a casino, so we cannot see or change anything in your player account.
Who to contact for what
Sending your message to the right place saves time. This table shows the usual routes.
| Your issue | Best route |
|---|---|
| A fact on this site looks wrong or out of date | Contact us, naming the page and the statement |
| A suggestion for a guide or a topic | Contact us |
| A business or editorial enquiry | Contact us, with a short outline of your proposal |
| A delayed withdrawal, a blocked account or a bonus dispute | The casino's own customer support and complaints procedure first |
| Gambling is causing you harm | A support service such as GamCare (see below) |
How to reach the editorial team
Use the contact form or the contact details shown on this page or in the site footer. We do not publish an address in this copy, so please rely on the channels displayed on the live site rather than any others you may find. We will never ask for your password, card details or casino login.
A useful message includes:
- The page you are writing about, or its title.
- The exact statement you are querying.
- Any source that supports your point, such as the casino's current terms or a regulator's notice.
- The date you saw the information.
We cannot promise a reply time, but we read what we receive and correct verifiable errors.
Reporting an error in a review or bonus detail
Bonus terms change often. Wagering requirements, maximum bet limits, expiry dates and cashout caps can all be updated by a casino without notice. Our pages are checked against the information available on the fact-check date shown, and advertised offers are presented as casino advertising, not as confirmed outcomes. If a casino's terms differ from what we have written, tell us and we will review it.
For the current list of casinos we cover and how we assess them, see our guide to trusted non GamStop casinos for UK readers.
If you have a problem with a casino
We do not act as a go-between in disputes, and we cannot recover money or overturn a decision. You will get further by working through the operator's own process:
- Contact the casino's customer support in writing and keep copies of messages.
- Save screenshots of the terms and the bonus that applied when you played.
- Use the casino's formal complaints procedure if support does not resolve it.
- Check which licence the casino states and whether it names an independent dispute body. Sites that accept British players are not automatically authorised by the UK Gambling Commission, and protections outside Great Britain's regulated market can be weaker.
Be aware that sites not on GamStop do not take part in the GamStop self-exclusion scheme. Nothing on this page guarantees any withdrawal or outcome.
Support if gambling is becoming a problem
If you feel you are losing control, please pause and speak to someone. GamCare runs a free, confidential National Gambling Helpline and online chat for people in Great Britain; check the GamCare website for current contact details. Other steps that can help include setting deposit and loss limits, using gambling blocking software, and registering with GAMSTOP, which covers operators licensed in Great Britain. You must be 18 or over to gamble. Gambling is not a way to earn income or solve money problems.
Commercial disclosure and independence
Non Gamstop Casinos may earn a commission if you join a casino through a link on our pages. Commission does not decide rankings, and we do not accept payment to change a review or hide a drawback. If you think a page falls short of that standard, please tell us.
Your privacy when you write to us
Only share what is needed to deal with your query. We use your details to reply and to check the point you raise. Please do not send identity documents or payment information by message.